Question 1

SameGram is a Chinese manufacturer founded in 2010, specializing in checkweighers, metal detectors, and labeling systems, serving the global food and pharma industries.

Accepted Answer

A:SameGram Equipment Co., Ltd., commonly known as SameGram, is a Chinese manufacturer established in 2010, specializing in precision checkweighers, conveyor metal detectors, labeling machines, and integrated inspection systems. Serving food, pharmaceutical, cosmetics, logistics, and other industrial sectors, SameGram exports globally to over 60 countries and has delivered more than 5,000 units. Their offerings include OEM/ODM customization, remote support, installation, and maintenance services.

Question 2

SameGram inspection systems meet global food safety standards including HACCP, GFSI, BRC, and IFS, with hygienic design and full audit traceability.

Accepted Answer

A: Yes. SameGram inspection systems are designed with hygienic stainless steel construction and support compliance with international food safety frameworks, such as HACCP, GFSI, BRC, and IFS. They provide traceability and audit records to help food manufacturers meet strict quality and regulatory requirements. For specific certificates, please get in touch with SameGram directly.

Question 3

SameGram systems integrate with MES/ERP and provide audit logs, traceability, and production records to support global food safety compliance.

Accepted Answer

A: Yes. SameGram's checkweighers and combination systems support data connectivity for MES/ERP integration and USB export. They provide traceability, audit logs, and production records to meet food safety and quality compliance requirements, including GFSI, BRC, and IFS audits. Please refer to individual product pages for available interface options.

Question 4

SameGram's DD-220 series is engineered for reliable metal detection in aluminum foil and metallized film packaging, ensuring accurate ferrous detection and hygienic operation.

Accepted Answer

A: Yes. SameGram's DD-220 series is designed specifically for aluminum foil and metallized film packaging. It utilizes advanced coil technology to enhance ferrous metal detection in challenging pack types, while maintaining a hygienic stainless-steel construction. For optimal results, verify the correct model and aperture size for your packaging.📝Learn More about Aluminum Foil Pack Metal Detector

Question 5

The SameGram SCM-4530L2 checkweigher and metal detector combination system provides reliable weight control and metal detection in a single, compact unit, featuring a space-saving design and easy operation for food production lines.

Accepted Answer

A: Yes. SameGram provides advanced checkweigher and metal detector combination systems, including the SCM-4530L2 model. This integrated solution performs accurate weight control and metal detection in one compact unit, helping manufacturers reduce footprint, ensure product quality, and streamline compliance with food safety standards. With a space-saving design and easy operation, it is ideal for modern food production lines.📝Learn More about Checkweigher with Metal Detector Combination System

Question 6

SameGram provides FDA, USDA, HACCP, and IFS-compliant checkweighers and metal detectors for food safety. With 304/316 stainless steel, IP65–IP69K protection, hygienic design, and full traceability, our machines ensure global compliance in food and beverage production.

Accepted Answer

A: Yes. SameGram machines comply with FDA, USDA, HACCP, and IFS standards. Built with 304/316 stainless steel and IP65–IP69K protection, they ensure hygiene, traceability, and full compliance for global food and beverage production.

Question 7

SameGram customizes weighing and inspection systems to fit different industries and production lines, ensuring efficiency, compliance, and flexibility.

Accepted Answer

A: SameGram tailors its checkweighers, metal detectors, labeling machines, and combination systems to meet the unique needs of each production line and industry. For the food, pharmaceutical, cosmetics, and logistics sectors, our engineering team adapts product size ranges, conveyor speeds, hygiene levels, and integration requirements. By aligning equipment design with specific regulatory standards and production goals, SameGram delivers efficient, compliant, and industry-ready inspection solutions.

Question 8

Industrial metal detectors can detect ferrous, non-ferrous, and stainless steel, keeping food and pharma products safe from contamination.

Accepted Answer

A: Yes, industrial metal detectors can detect ferrous, non-ferrous, and stainless steel contaminants. They are widely used in the food, pharmaceutical, and packaging industries to guarantee product quality.

Question 9

We offer free sample testing services to help customers verify equipment performance and compatibility before purchase, ensuring the best solution.

Accepted Answer

A: Yes. Our machines can provide free testing for samples you send to us. Simply ship your samples to our facility, and we will conduct tests based on your product specifications. You will receive a detailed testing video, data report, and our recommended optimal solution. This helps you confirm equipment compatibility and performance before purchase, reducing procurement risks.

Question 10

SameGram provides full export documentation, including PI, CI, PL, and CO, to support your international order and customs clearance process.

Accepted Answer

A: Yes. We provide a complete set of export documents upon request, including the Proforma Invoice (PI), Commercial Invoice (CI), Packing List (PL), and Certificate of Origin (CO) to support your international trade and customs clearance needs.

Question 11

Learn what key details you need to provide—like product size, weight range, speed, and layout—to request a custom checkweigher or inspection system from SameGram. Fill out the online form for tailored solutions.

Accepted Answer

A:To help us design the most suitable weighing or inspection solution for your needs, please provide the following:· Product dimensions· Weight range· Production speed· Production line layoutFor a faster and more accurate recommendation, we encourage you to fill out our Product Selection Form here:👉 Customized Weighing and Inspection Solutions

Question 12

SameGram checkweighers provide high-precision weighing, with accuracy ranging from ±0.02 g to ±10 g, depending on model and load — ensuring reliable performance for both light and heavy products.

Accepted Answer

A:SameGram checkweighers offer high-precision performance with weighing accuracy ranging from ±0.02 g to ±10 g, depending on the model and product weight. For example, our SC1-C-3523L1 model delivers up to ±0.02 g precision for small items, while heavy-duty mo±3–10 g accuracy for loads up to 30 kg.👉 Explore our models for more details

Question 13

SameGram offers IP65-rated weighing machines with explosion-proof options like the SC-EP model, ideal for hazardous or dust-prone industrial environments.

Accepted Answer

A: Yes. SameGram offers equipment with IP65-rated stainless steel construction, ensuring dustproof and waterproof performance suitable for harsh industrial environments. For operations in hazardous areas, we also provide explosion-proof checkweighers, such as our SC-EP model, specifically designed for Ex-zones.👉 Learn more: Dynamic Checkweigher for Ex-Zones – SC-EP

Question 14

SameGram offers reliable support for equipment malfunctions, including remote diagnostics, spare parts shipping, and on-site repair services to minimize downtime.

Accepted Answer

A: If a malfunction occurs, SameGram provides comprehensive after-sales support including remote diagnostics, spare parts delivery, and on-site troubleshooting and repair by our engineers.

Question 15

SameGram supports international payments via T/T (Telegraphic Transfer), offering secure and reliable payment options for global customers.

Accepted Answer

A: We currently support payment via Telegraphic Transfer (T/T).

Question 16

SameGram provides industry-specific checkweighing and inspection solutions tailored to sectors like food, pharmaceuticals, daily chemicals, logistics, and electronics.

Accepted Answer

A: SameGram offers checkweighing and inspection solutions for industries such as food, pharmaceuticals, daily chemicals, logistics, and electronics.👉 Learn more

Question 17

SameGram supports sea, air, and express shipping, and can work with your forwarder for flexible delivery options.

Accepted Answer

A:SameGram offers multiple shipping options to suit your delivery timeline and budget:🚢 Sea freight – for cost-effective bulk shipments✈️ Air freight – for faster delivery with reasonable cost📦 Express courier (DHL, FedEx, UPS) – for urgent or small-volume orders🔄 We can also ship via your designated freight forwarder if preferredWe'll assist you in choosing the most suitable shipping method based on your location, order size, and urgency.

Question 18

SameGram accepts trial orders with no MOQ—1 unit is welcome.

Accepted Answer

A:SameGram has no strict MOQ requirement. We welcome trial orders starting from just 1 unit, especially for first-time customers who want to test product performance before scaling up.

Question 19

SameGram offers a 12-month standard warranty with optional extension, ensuring reliable after-sales support and customer protection.

Accepted Answer

A：We provide comprehensive product warranty services. The normal warranty period for all products is 12 months. We can also provide extended warranty services according to customer needs to protect customer rights.

Question 20

SameGram equipment supports full production line integration—connecting with packaging, labeling, ERP/MES systems and supporting code spraying, barcode scanning, and synchronized control.

Accepted Answer

A:Yes. SameGram's systems are designed for seamless full-line integration, allowing smooth connection with upstream and downstream production equipment:· Connectivity with packaging, filling, and labeling machines for continuous operation.· Multiple communication interfaces (RS232/485, Ethernet) enabling interaction with factory systems like ERP and MES.· Support for online code spraying, barcode reading, rejection mechanisms, and more to build a cohesive manufacturing line.Our engineering team offers customized solutions to ensure synchronized data flow, real-time control, and production transparency across the entire line.

Question 21

SameGram equipment is packed in export-grade wooden crates with shockproof and moisture-proof protection for safe global delivery.

Accepted Answer

A:All SameGram equipment is packaged using export-grade wooden crates, ensuring safe delivery during international transportation. Each unit is securely fixed and protected with shock-absorbing and moisture-resistant materials to prevent damage from vibration, humidity, or impact.

Question 22

SameGram offers flexible customization of machine size, conveyor height, label printer position, and more to match your production line.

Accepted Answer

A:Yes. SameGram supports a wide range of customizations to fit your production line needs, including:· Machine size and conveyor dimensions· Conveyor height to match existing systems· Label printer position and direction (top, side, bottom, or angle)· Other options like sensor placement, reject mechanism, and software layoutOur engineering team will evaluate your requirements and provide tailored solutions accordingly.

Question 23

SameGram machines are ready to use out of the box, with manuals, video tutorials, and training services to support smooth operation.

Accepted Answer

A:SameGram machines are shipped as fully assembled units, with no complicated installation required — simply unpack, connect power, and begin setup.To help users operate the equipment smoothly, we provide:✅ User manuals with setup and parameter guidance🎥 Tutorial videos for operation, calibration, and maintenance👨‍🏫 Training services, both online and on-site, available upon requestThese resources ensure fast start-up and help your team get familiar with the equipment quickly.

Question 24

SameGram machines support remote monitoring and multi-language touch screen interfaces, enhancing global usability and real-time control.

Accepted Answer

A:Yes. SameGram equipment supports:✅ Remote monitoring – via Ethernet or RS485 connection, enabling real-time status viewing, data access, and remote diagnostics.🌐 Multi-language interface – touch screen HMI can be set to various languages, the default is Chinese and English, making it user-friendly for international teams.These features help improve production transparency, global usability, and maintenance efficiency.

Question 25

SameGram devices support multiple communication interfaces including RS232, Ethernet, USB and digital I/O, and can be integrated with ERP and MES systems.

Accepted Answer

A:SameGram devices support a variety of industrial communication interfaces, including:· RS232 / RS485· Ethernet (TCP/IP)· USB port· Digital I/O signalsThese interfaces support connection to factory-level management systems such as ERP and MES.

Question 26

Our factory is located in southern China's manufacturing hub: No.33 Sanjiang Industrial Area, Hengli Town, Dongguan City, Guangdong Province, P.R. China.

Accepted Answer

A:Our factory is located at:📍 No.33 Sanjiang Industrial Area, Hengli Town, Dongguan City, Guangdong Province, P.R. ChinaWe are based in the Pearl River Delta, near Guangzhou and Shenzhen, with convenient access for both domestic and international logistics. Customers are warmly welcome to visit our factory for on-site inspections or business discussions.🔗 View on Google Maps

Question 27

SameGram's weighing and labeling systems are widely used in food, pharmaceuticals, cosmetics, logistics, aquaculture, and other fields, providing accurate and efficient solutions for various industries.

Accepted Answer

A:SameGram's automated weighing, sorting, and labeling systems are widely used across a variety of industries, including:Food & Beverage – For weight control, classification, and labeling of packaged or bulk productsPharmaceuticals – Ensuring dosage accuracy and regulatory complianceCosmetics & Daily Chemicals – Used in production lines for filling weight verification and label trackingLogistics & E-commerce – Fast parcel weighing and barcode labeling for warehousing and fulfillmentAquaculture & Agriculture – For grading seafood, poultry, and fresh produce by weightPrinting & Publishing – Detecting missing pages or underweight items in book/manual productionElectronics & Hardware – For checking component completeness and assembly weight accuracyOur flexible systems support various conveyor types, product sizes, and line speeds, making them ideal for diverse production environments.

Question 28

SameGram machines comply with international certifications like ISO, CE, and FDA, and meet food safety audit standards such as BRC and IFS.

Accepted Answer

A:SameGram equipment is manufactured to meet international quality and safety standards, ensuring reliability in global markets. Our machines are designed in compliance with ISO-certified manufacturing practices and meet the food safety requirements of GFSI, BRC, and IFS audits. Many models are also built with CE-marked components and FDA-compliant materials for contact surfaces, making them suitable for the food, beverage, and pharmaceutical industries. This commitment to compliance ensures that SameGram systems can be seamlessly integrated into regulated production environments.

Question 29

SameGram is a professional manufacturer specializing in the design, production, and sales of automated weighing and inspection equipment. With in-house R&D and manufacturing capabilities, we provide high-quality customized solutions to meet various industrial needs.

Accepted Answer

A:We are a specialized manufacturer of automated weighing and inspection equipment, founded in 2010, with over 16 years of industry experience, ISO9001 and CE certified.

Question 30

SameGram manufactures a range of automated weighing and inspection equipment, including checkweighers, sorting machines, labeling systems, and logistics scales, which are widely used in the food, pharmaceutical, and logistics industries.

Accepted Answer

A：SameGram manufactures a wide range of automated weighing and inspection systems designed to improve production accuracy and efficiency. Our main products include:· Checkweighers – For high-speed, real-time weight detection and automatic rejection of non-compliant products· Weight Sorting Machines – Used to classify products into multiple weight ranges, ideal for seafood, poultry, and agriculture· Weighing & Labeling Machines – Integrated systems that automatically weigh, print, and apply labels in packaging lines· Logistics Weighing Equipment – Tailored for fast, accurate parcel weighing in express delivery and warehousing· Customized Weighing Solutions – Including multi-channel, static weighing, and combination systems for unique production needsThese products are widely used in industries such as food, medicine, cosmetics, logistics, e-commerce, and aquaculture.

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