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Comprehensive Service Guarantee to Protect the Entire Life Cycle of the Equipment
Your Success, Guaranteed in Steel and Service
A machine is just a tool. A true partnership is what drives results.
At Samegram, our commitment to your victory begins long before a single bolt is in place and continues for years to come.
From initial consultation to final integration and beyond, we provide more than just hardware; we provide a promise. A promise of swift expert support when you need it most, hands-on team training, and proactive care to ensure you never slow down.
We believe our technology is only successful when you are.
Choose Samegram. Choose a partner for every step of your journey.
Explore Our One-Stop Service
From pre-sales consultation and tailored solutions to installation and after-sales support, we put your needs first—ensuring reliable and attentive service at every stage.
Pre-Sales Consulting & Solution Design
We provide free pre-sales consultation so that you can get the information you want
Or you can choose our available solution design.
- Production line & process requirement analysis (capacity, speed, accuracy, reject rates, environment conditions)
- ROI & cost-benefit evaluation
- System configuration proposals (checkweighing, detection, labeling, sorting, integration)
- Layout engineering & space optimization advice
- Considerations for sustainability, energy efficiency, user-friendly HMI
Customization & compliance Support
We can customize a unique machine according to your specific needs and the actual situation of your product.
- OEM/ODM services and modular function integration
- Non-standard mechanical design (structure, space, environment, hygienic requirements)
- Industry-specific certifications & compliance (CE, ISO)
- Hygienic/food-grade & cleanroom-ready designs (IP65， waterproof, corrosion-resistant)
- Sample testing, verification, and acceptance criteria
Installation, Commissioning &
Training
We ensure a seamless handover from delivery to full-scale operation with minimal disruption to your production.
- Remote/on-site deployment and installation
- Calibration & commissioning for accuracy and compatibility
- Environment & line integration checks
- Initial start-up support & parameter fine-tuning
- Operator & maintenance staff training (onsite + remote hybrid training)
- Training materials: manuals, video guides, quick reference sheets
Remote Support &System
Optimization
Our responsibility continues after delivery, ensuring your equipment runs reliably and efficiently.
- 24/7 remote diagnostics & troubleshooting
- Parameter adjustments & performance optimization
- Firmware/software upgrades & updates
- Access to user manuals, training guides, and demonstration videos
- Performance reports and parameter adjustment recommendations
Maintenance, Spare Parts &
Life Cycle Management
We provide long-term care to maximize uptime, extend equipment lifespan, and reduce ownership costs.
- Guaranteed 24h remote technical support response
- Preventive maintenance programs
- Long-term spare parts supply and management
- Equipment lifecycle upgrades & retrofits
- Growing global support capabilities with plans for localized service coverage
Enhancing Polymers, Enriching Additives
Every manufacturer understands the weight of trust. In your world, a single gram can mean the difference between success and significant loss—whether it's a pharmaceutical batch, a food product recall, or a disrupted supply chain. These aren't minor oversights; they are critical moments where precision dictates everything.
Samegram was founded for moments like these.
Our business manager, Leo Liu， an engineer who walked the factory floor, witnessed firsthand how a few grams could impact millions in revenue or shape consumer confidence. He built Samegram on a singular, unwavering promise: Every gram must be the same. This isn't just a product specification; it's the bedrock of our commitment to you.
Engineered for Longevity, Not Obsolescence:
Your investment should grow more valuable over time. Our equipment is designed for upgrades, not replacements. Just like we helped a meat processor update their 2020 weigh-pricer to meet new traceability regulations, we ensure your Samegram machines evolve with your needs, saving you capital and preventing waste.
Proactive Efficiency, Realized Savings:
Our technicians are more than problem-solvers; they're efficiency consultants. They treat your operational costs as their own, constantly seeking ways to enhance your bottom line. Remember the bakery where our engineer optimized a sorting line's air compressor, resulting in a 15% reduction in energy use? That's the Samegram difference—value discovered during a standard service call.
Smarter, Faster Support, Uninterrupted Uptime:
Your uptime is our absolute priority. We leverage technology to resolve issues with maximum speed and minimal disruption. When a client's labeler in a remote area faced a sensor error, our expert used remote diagnostics and a 20-minute video call to guide their operator to a fix, avoiding days of downtime and unnecessary travel. That's trust, delivered.
Innovation in Action, Service in Focus
Benefit from our commitment to innovation. Our advanced technology ensures that your solutions are not only effective today, but also built to meet tomorrow's challenges, keeping you ahead of the curve.
Quality at the Core, Service You Can Trust
Experience complete peace of mind. Our rigorous quality control at every step guarantees reliable and durable performance, allowing you to focus on what matters most without worry.
Sustainability & Responsibility
Ethical Sourcing & Supply Chain Integrity
Our service promise starts before delivery. With a strict supply chain code, every component is ethically and responsibly sourced. This ensures fair labor, transparency, and a partnership you can trust and be proud of.
Sustainable Manufacturing, Efficient Service
Sustainability guides our manufacturing. By reducing waste, conserving energy, and using eco-friendly materials, we deliver high-quality products with a smaller footprint—proving responsible production and reliable performance go hand-in-hand.
Employee Safety & Expertise at Your Service
Your projects are managed in a safe, supportive environment by a trained, empowered team. Every interaction is with skilled, safety-conscious professionals dedicated to your success.
Designing for Durability & a Circular Economy
Our products are built for durability and longevity, minimizing replacements. Designed with circular economy principles, they support easier recycling and responsible lifecycle management.
Trusted by Hundreds Companies
Our commitment is to continuously evolve our support, ensuring you always have the best from Samegram
Belarus: Global Support for a One-of-a-Kind Machine
When a producer needed a custom four-printer labeler, we did more than just engineer it. We sent a specialist from China to Belarus for the installation and training, proving our commitment to supporting our partners' success, no matter the challenge or distance.
North America: Expert Consultation for Optimized Turkey Grading
Inaccurate sorting was costing a major turkey processor. Through expert consultation, we helped them implement a 6-grade grader. This close partnership in planning and fine-tuning the system led to precise sorting and a major boost in peak-season profitability.
China: On-Site Calibration for Ultimate Food Safety
For a new children's snack line, ensuring absolute safety was critical. Our local service team provided intensive on-site calibration for their new metal detector, guaranteeing it would detect 0.5mm contaminants and giving their team hands-on training for complete confidence.
Frequently Asked Questions
- Q:
Do you provide training for our operators and maintenance staff?
- A:
Yes, absolutely. We believe in empowering your team. Comprehensive training for your operators and technical staff is a standard part of our installation process. Our goal is to ensure your team is confident and fully capable of operating and maintaining the equipment for optimal daily performance.
- Q:
How quickly can I get help if my machine has a problem?
- A:
We guarantee a response within 24 hours. Our process starts with immediate remote diagnostics to solve the issue quickly. If a technician is needed on-site, we dispatch them promptly with a clear plan to get you back into production as fast as possible.
- Q:
Can your machines be customized for specific production lines?
- A:
Yes. We offer fully customized solutions based on your product size, weight range, conveyor speed, and production layout. Our checkweighers and metal detectors can also be seamlessly integrated with packaging lines, labeling machines, and other automation systems to maximize efficiency.
- Q:
Do you have installation manuals or tutorial videos for your products?
- A:
SameGram machines are shipped as fully assembled units, with no complicated installation required — simply unpack, connect power, and begin setup.
To help users operate the equipment smoothly, we provide:
✅ User manuals with setup and parameter guidance
🎥 Tutorial videos for operation, calibration, and maintenance
👨🏫 Training services, both online and on-site, available upon request
These resources ensure fast start-up and help your team get familiar with the equipment quickly.
Want to learn more about our R&D capabilities?
We look forward to working with you to create a customized intelligent checkweighing solution.
Contact our team of experts for:
- Free line evaluation
- Customized product testing
- Customized machine configuration
- Request a free consultation or Book a live demo
- ASK SameGram
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