- Intelligent Detection SolutionOur solutions help you manage every step of the packaging process, from checking the accuracy of package weight and contents to detecting unwanted substances such as metal and glass mixed in with the product.
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Repair Services and Spare Parts
Repair
Ensure your SameGram Device is Always Running at its Best
SameGram provides one-stop after-sales maintenance and original parts services to help you maintain your equipment efficiently and ensure production continuity and detection accuracy. Whether you are a food factory, pharmaceutical factory or daily chemical manufacturer, our service team can respond quickly to ensure that your equipment is stable and runs smoothly.
Global 72-hour response mechanism
Our technical support experts provide help desk support for any accidents, parts failures or general wear and tear issues.
Regular preventive maintenance plan
Proactive inspections to prevent hidden dangers from affecting production.
Service support network
Technical response network covering the whole country and overseas regions.
Factory repair service
We provide factory-certified repair services, covering core equipment such as checkweighers, metal detectors, labeling and scanning systems, and support on-site services and factory repairs.
- Fault diagnosis and troubleshooting
- Replacement of damaged parts
- Calibration and system testing
- Software version upgrade"
System upgrade and compatibility expansion
Dynamically upgrade functional modules based on customer growth.
Standardized maintenance plan
SameGram provides 2-year warranty and lifetime maintenance services. In addition, you can also purchase annual maintenance services, regular inspections and preventive maintenance to reduce the risk of sudden failures and extend the service life of the equipment.
Accessories support
Original Spare Parts Support
As your device ages, parts such as moving parts may wear out. Therefore, we recommend that you proactively replace these parts before problems occur with your device.
| Category | Sample accessories | ||||
|---|---|---|---|---|---|
| Checkweigher parts |  Conveyor belts |  Load cells |  Weighing Module |  Rejection mechanisms |  Motors |
| Metal detector parts |  Metal Detection Device |  Control module |  Shielding cover |  Electromagnetic interference components | |
| Band scanning and labeling system parts |  Print head |  Label roll assembly |  Scanning module |  Inkjet system | |
| General accessories |  Power module |  Communication cable |  Timing belt |  Button |  Emergency stop device |
Original Spare Parts Support
Trust our proven expertise and genuine parts to keep your measurements accurate and your operations running smoothly.Contact us today to schedule a repair, request a quote or browse our spare parts catalogue.Contact Now
File Downloads
For more repair help, please contact us.
SameGram Product Brochure
faq
Frequently Asked Questions
- Will it work with my product and packaging?Detection figures are typical unloaded values and vary with product density and pack format. SameGram offers on-site testing and a 1000+ SKU library to confirm performance before purchase.
- Does it detect non-metal contaminants like plastic or paper?Yes. Beyond metal, glass, stone, and bone, the systems detect dense rubber, hard plastics, ceramics, and internal paper inserts left in sealed packs.
- Can it inspect aluminum foil or metallized packaging?Yes. Unlike metal detectors, X-ray detects contaminants inside foil, metallized film, and multilayer packaging by density, not conductivity.
- Is X-ray inspection safe for operators?Yes. SameGram X-ray systems keep operator radiation leakage below 1 µSv/h and stop the beam via enclosure interlocks when opened.
- Q: What is a dynamic checkweigher?Dynamic weighing ensures 100% inline inspection.
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