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Repair Services and Spare Parts
Repair
Ensure your SameGram Device is Always Running at its Best
SameGram provides one-stop after-sales maintenance and original parts services to help you maintain your equipment efficiently and ensure production continuity and detection accuracy. Whether you are a food factory, pharmaceutical factory or daily chemical manufacturer, our service team can respond quickly to ensure that your equipment is stable and runs smoothly.
Global 72-hour response mechanism
Our technical support experts provide help desk support for any accidents, parts failures or general wear and tear issues.
Regular preventive maintenance plan
Proactive inspections to prevent hidden dangers from affecting production.
Service support network
Technical response network covering the whole country and overseas regions.
Factory repair service
We provide factory-certified repair services, covering core equipment such as checkweighers, metal detectors, labeling and scanning systems, and support on-site services and factory repairs.
- Fault diagnosis and troubleshooting
- Replacement of damaged parts
- Calibration and system testing
- Software version upgrade"
System upgrade and compatibility expansion
Dynamically upgrade functional modules based on customer growth.
Standardized maintenance plan
SameGram provides 2-year warranty and lifetime maintenance services. In addition, you can also purchase annual maintenance services, regular inspections and preventive maintenance to reduce the risk of sudden failures and extend the service life of the equipment.
Accessories support
Original Spare Parts Support
As your device ages, parts such as moving parts may wear out. Therefore, we recommend that you proactively replace these parts before problems occur with your device.
| Category | Sample accessories | ||||
|---|---|---|---|---|---|
| Checkweigher parts |  Conveyor belts |  Load cells |  Weighing Module |  Rejection mechanisms |  Motors |
| Metal detector parts |  Metal Detection Device |  Control module |  Shielding cover |  Electromagnetic interference components | |
| Band scanning and labeling system parts |  Print head |  Label roll assembly |  Scanning module |  Inkjet system | |
| General accessories |  Power module |  Communication cable |  Timing belt |  Button |  Emergency stop device |
Original Spare Parts Support
Trust our proven expertise and genuine parts to keep your measurements accurate and your operations running smoothly.Contact us today to schedule a repair, request a quote or browse our spare parts catalogue.Contact Now
File Downloads
For more repair help, please contact us.
SameGram Product Brochure
faq
Frequently Asked Questions
- Q: Are SameGram metal detectors and checkweighers compliant with food safety standards?SameGram inspection systems meet global food safety standards including HACCP, GFSI, BRC, and IFS, with hygienic design and full audit traceability.
- Q: Can SameGram systems integrate with MES or ERP systems and maintain audit records?SameGram systems integrate with MES/ERP and provide audit logs, traceability, and production records to support global food safety compliance.
- Q: Can SameGram metal detectors inspect foil or metallized film packaging?SameGram's DD-220 series is engineered for reliable metal detection in aluminum foil and metallized film packaging, ensuring accurate ferrous detection and hygienic operation.
- Q: Can you supply combined metal detector and checkweigher systems?The SameGram SCM-4530L2 checkweigher and metal detector combination system provides reliable weight control and metal detection in a single, compact unit, featuring a space-saving design and easy operation for food production lines.
- Q: Are your machines compliant with food safety standards?SameGram provides FDA, USDA, HACCP, and IFS-compliant checkweighers and metal detectors for food safety. With 304/316 stainless steel, IP65–IP69K protection, hygienic design, and full traceability, our machines ensure global compliance in food and beverage production.
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