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Remote Support
Real-time assistance · Real-time diagnosis
Professional engineer online support
SameGram provides full-process remote technical support services. No matter where you are, you can enjoy our fast and reliable after-sales guarantee. With cloud monitoring, remote diagnosis and intelligent service platform, our engineers are on-site to help you efficiently troubleshoot faults, optimize equipment operation, and ensure stable and efficient production lines.
Cloud remote diagnosis
Real-time device data collection through the networked system can quickly identify the source of faults and abnormal operation. No need to wait on site, respond to problems immediately.
Online firmware upgrade
Support remote updates of system versions to improve functions, security and compatibility, ensuring that the device always runs in the best condition.
Technical Document Center
Operation manuals, parameter setting guides, video tutorials, troubleshooting procedures...all content is available in one place and can be viewed anytime, anywhere.
Multilingual service team
Global support, covering English, Chinese, Spanish and other multilingual environments, helping customers in different regions to communicate easily and connect without obstacles.
SaaS data platform (optional)
Access to SameGram intelligent platform to realize intelligent functions such as remote monitoring of equipment, operation data visualization, real-time warning of abnormalities, and historical data analysis.
Ready to Build Your Own Solution?
Contact us today to design a checkweighing and inspection system that fits perfectly—because your production needs to be accurate to every gram.
Choosing SameGram means
Flexible customization
Perfectly adapt to existing systems
Rich experience
16 years of professional manufacturing precipitation
Free samples
Support remote viewing and sample testing
Fast delivery
standard products in stock, shipped on the same day
Extensive verification
5000+ customers trust, wide industry coverage
After-sales guarantee
2-year warranty, lifetime maintenance
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- Checkweigher Selection Registration Form
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faq
Frequently Asked Questions
- Q: Do you offer free samples?SameGram does not offer free samples for its industrial machines, but provides full documentation and remote demos to support your evaluation process.
- Q: Can I request a Proforma Invoice (PI) or Commercial Invoice (CI)?SameGram provides full export documentation, including PI, CI, PL, and CO, to support your international order and customs clearance process.
- Q: What information is required for a custom checkweigher order?Learn what key details you need to provide—like product size, weight range, speed, and layout—to request a custom checkweigher or inspection system from SameGram. Fill out the online form for tailored solutions.
- Q: What is the weighing accuracy of SameGram machines?SameGram checkweighers provide high-precision weighing, with accuracy ranging from ±0.02 g to ±10 g, depending on model and load — ensuring reliable performance for both light and heavy products.
- Q: Does SameGram equipment support explosion-proof and dustproof protection?SameGram offers IP65-rated weighing machines with explosion-proof options like the SC-EP model, ideal for hazardous or dust-prone industrial environments.
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