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Remote Support
Real-time assistance · Real-time diagnosis
Professional engineer online support
SameGram provides full-process remote technical support services. No matter where you are, you can enjoy our fast and reliable after-sales guarantee. With cloud monitoring, remote diagnosis and intelligent service platform, our engineers are on-site to help you efficiently troubleshoot faults, optimize equipment operation, and ensure stable and efficient production lines.
Cloud remote diagnosis
Real-time device data collection through the networked system can quickly identify the source of faults and abnormal operation. No need to wait on site, respond to problems immediately.
Online firmware upgrade
Support remote updates of system versions to improve functions, security and compatibility, ensuring that the device always runs in the best condition.
Technical Document Center
Operation manuals, parameter setting guides, video tutorials, troubleshooting procedures...all content is available in one place and can be viewed anytime, anywhere.
Multilingual service team
Global support, covering English, Chinese, Spanish and other multilingual environments, helping customers in different regions to communicate easily and connect without obstacles.
SaaS data platform (optional)
Access to SameGram intelligent platform to realize intelligent functions such as remote monitoring of equipment, operation data visualization, real-time warning of abnormalities, and historical data analysis.
Ready to Build Your Own Solution?
Contact us today to design a checkweighing and inspection system that fits perfectly—because your production needs to be accurate to every gram.
Choosing SameGram means
Flexible customization
Perfectly adapt to existing systems
Rich experience
16 years of professional manufacturing precipitation
Free samples
Support remote viewing and sample testing
Fast delivery
standard products in stock, shipped on the same day
Extensive verification
5000+ customers trust, wide industry coverage
After-sales guarantee
2-year warranty, lifetime maintenance
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faq
Frequently Asked Questions
- Q: Are SameGram metal detectors and checkweighers compliant with food safety standards?SameGram inspection systems meet global food safety standards including HACCP, GFSI, BRC, and IFS, with hygienic design and full audit traceability.
- Q: Can SameGram systems integrate with MES or ERP systems and maintain audit records?SameGram systems integrate with MES/ERP and provide audit logs, traceability, and production records to support global food safety compliance.
- Q: Can SameGram metal detectors inspect foil or metallized film packaging?SameGram's DD-220 series is engineered for reliable metal detection in aluminum foil and metallized film packaging, ensuring accurate ferrous detection and hygienic operation.
- Q: Can you supply combined metal detector and checkweigher systems?The SameGram SCM-4530L2 checkweigher and metal detector combination system provides reliable weight control and metal detection in a single, compact unit, featuring a space-saving design and easy operation for food production lines.
- Q: Are your machines compliant with food safety standards?SameGram provides FDA, USDA, HACCP, and IFS-compliant checkweighers and metal detectors for food safety. With 304/316 stainless steel, IP65–IP69K protection, hygienic design, and full traceability, our machines ensure global compliance in food and beverage production.
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