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Remote Support
Real-time assistance · Real-time diagnosis
Professional engineer online support
SameGram provides full-process remote technical support services. No matter where you are, you can enjoy our fast and reliable after-sales guarantee. With cloud monitoring, remote diagnosis and intelligent service platform, our engineers are on-site to help you efficiently troubleshoot faults, optimize equipment operation, and ensure stable and efficient production lines.
Cloud remote diagnosis
Real-time device data collection through the networked system can quickly identify the source of faults and abnormal operation. No need to wait on site, respond to problems immediately.
Online firmware upgrade
Support remote updates of system versions to improve functions, security and compatibility, ensuring that the device always runs in the best condition.
Technical Document Center
Operation manuals, parameter setting guides, video tutorials, troubleshooting procedures...all content is available in one place and can be viewed anytime, anywhere.
Multilingual service team
Global support, covering English, Chinese, Spanish and other multilingual environments, helping customers in different regions to communicate easily and connect without obstacles.
SaaS data platform (optional)
Access to SameGram intelligent platform to realize intelligent functions such as remote monitoring of equipment, operation data visualization, real-time warning of abnormalities, and historical data analysis.
Ready to Build Your Own Solution?
Contact us today to design a checkweighing and inspection system that fits perfectly—because your production needs to be accurate to every gram.
Choosing SameGram means
Flexible customization
Perfectly adapt to existing systems
Rich experience
16 years of professional manufacturing precipitation
Free samples
Support remote viewing and sample testing
Fast delivery
standard products in stock, shipped on the same day
Extensive verification
5000+ customers trust, wide industry coverage
After-sales guarantee
2-year warranty, lifetime maintenance
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faq
Frequently Asked Questions
- Q: What localization options does SameGram offer for equipment in different countries?SameGram offers localized options such as language, units, voltage, and compliance to fit different countries' requirements.
- Q: How does SameGram ensure fast shipping and installation for international customers?SameGram provides fast international shipping and installation with pre-shipment prep, on-site guidance, and global support.
- Q: Can SameGram provide equipment and support for Southeast Asia, Europe, and the Middle East?SameGram delivers equipment and support globally, covering Southeast Asia, Europe, and the Middle East.
- Q: What are the benefits of combining metal detection and automatic labeling in one system?A combined metal detection and labeling system saves space, increases efficiency, and improves product safety and compliance.
- Q: How to ensure food safety compliance on a dairy production line with SameGram machines?SameGram dairy production equipment ensures compliance with international food safety standards through hygienic design, compliance features, and full traceability.
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